Troubleshooting

Solutions to the most common issues with HikrLink. If your issue is not listed here, contact support@hikrlink.com.

My custom domain is not verifying

Confirm you added a CNAME record — not an A record.
Confirm the CNAME value was copied exactly from your HikrLink dashboard — no extra spaces or characters.
If you are using Cloudflare, set the proxy to DNS only (grey cloud icon), not proxied (orange cloud), during verification.
Wait at least 30 minutes after adding the DNS record. Most providers propagate within an hour — up to 24 hours is normal.

Most failed verifications are caused by a typo in the CNAME value, or by Cloudflare's proxy being enabled. Check these two things first.

My QR code is not scanning

The QR code may have insufficient contrast. Ensure the foreground color is dark on a light background.
The quiet zone (white border) must be at least 4 modules wide. If you cropped it too close, regenerate with a larger margin.
Very small printed QR codes (under 2.5 cm × 2.5 cm) may not scan reliably on older cameras. Minimum recommended size is 2.5 cm × 2.5 cm.
If you added a logo, ensure it covers no more than 30% of the code area.

My link is redirecting to the wrong page

Open the link in your dashboard and check the destination URL. Confirm there are no extra characters or spaces. If you recently changed the destination and it still redirects to the old URL, clear your browser cache — 301 redirects are cached by browsers. Test in an incognito window to confirm the update is live.

My analytics show zero clicks

Confirm the link is published and not paused or expired.
Click the link yourself from a different device to verify it redirects correctly.
Check the redirect type is not 301 with a browser cache conflict — switch to 302 for testing.
Allow 30–60 seconds after clicking before checking. Analytics update in near real-time.

I am not receiving the verification email

Check your spam or junk folder.
Confirm you entered the correct email address during sign-up.
If you use a custom domain email address, confirm it is configured to receive external mail.
Request a new verification email from the sign-in page using the Resend verification link.

Frequently asked questions

How do I contact HikrLink support?

Go to Settings → Help in your dashboard, or email support@hikrlink.com. Pro and Business users receive priority responses. Target response time is under 24 hours.

Is there a status page?

Yes, at status.hikrlink.com. Check there first if you are experiencing widespread issues.