Refund Policy

Effective date: 14 April 2026

Payments for HikrLink subscriptions are processed by Paddle.com Market Limited ("Paddle"), our authorised reseller and merchant of record. When you purchase a HikrLink plan, you are transacting with Paddle. Paddle's refund and returns policy also applies.

What is eligible for a refund

You may request a refund if:

• You were charged in error (e.g. a duplicate charge or a charge after cancellation).
• You upgraded to a paid plan and have not meaningfully used the features of that plan within the first 7 days of the charge.
• A technical issue caused by HikrLink prevented you from accessing core features for a material portion of your billing period, and our support team was unable to resolve it.

Refund requests must be submitted within 7 days of the charge date.

What is not eligible for a refund

• Charges for periods where the account was active and the plan's features were accessible, regardless of usage.
• Charges that occurred because you did not cancel before the renewal date. You are responsible for managing your subscription — see Plans & Pricing for cancellation instructions.
• Partial periods. HikrLink does not issue prorated refunds for unused days within a billing period, except where required by applicable law.
• Annual plan charges beyond the initial 7-day window.

How to request a refund

1. Email support@hikrlink.com with the subject line: Refund Request.
2. Include your account email address, the charge date, the amount charged, and a brief description of the reason.
3. We will respond within 2 business days.

If approved, the refund will be processed by Paddle and returned to your original payment method. Refund processing time depends on your card issuer — typically 5–10 business days.

Subscription cancellation

Cancelling your subscription stops future charges. It does not trigger a refund for the current billing period.

1. Go to Settings → Billing in your HikrLink dashboard.
2. Click Cancel Plan.
3. Your plan remains active until the end of the current billing period. After that, your account moves to the free Starter plan.

Your links, bio page, and analytics data are not deleted when you cancel or downgrade.

Consumer rights

Nothing in this policy limits any statutory rights you may have under applicable consumer protection law, including rights under the EU Consumer Rights Directive, the UK Consumer Contracts Regulations, or other applicable legislation in your jurisdiction. If you believe you have a statutory right to a refund this policy does not cover, please contact us.

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